15ok's Privacy Policy — Your data is our responsibility

When you create an account and use 15ok's services, we collect various types of information. This data is used to provide you with a better experience and to keep your account secure. No information is collected unnecessarily or without your consent.

Under 15ok's Privacy Policy, we collect user data only for specific, lawful purposes. There are no hidden agendas behind our data collection. The purpose of each piece of data collected is clearly stated below:

• Account creation and management: Basic information is required to verify your identity and keep your account active.
• Payment Processing: Financial information is verified to ensure secure deposits and withdrawals.
• Fraud Prevention: Device and behavioral data are analyzed to detect multiple accounts or suspicious activity.
• Legal obligations: Certain data must be retained to comply with international Anti-Money Laundering (AML) laws.
• Customer Service Improvement: Your history and profile information are used to resolve your issues quickly and effectively.
• Personalization: Your preferences are analyzed to recommend relevant offers and games tailored to you.

15ok uses collected data solely to operate and improve the platform. Your personal information is never used in any way that could cause harm to you.

15ok uses your information to:

• To ensure account security and detect suspicious login activity
• To verify transactions and speed up payment processing.
• To target the right users with promotional offers and bonuses
• To resolve technical issues and improve the quality of our services
• To prepare regulatory reports and support compliance audits

15ok may share your personal information with third parties in a limited and controlled manner, only in the following circumstances:

• Payment Processors: To process transactions exclusively through approved payment gateways such as Mobile Banking, Nagad, and Rocket.
• Law enforcement agencies: Based on a valid court order or a formal request from a government regulatory authority.
• Technology Service Providers: For server hosting, security scanning, or analytics tools — however, they are not permitted to use your data for their own purposes.
• International gaming license authorities: For periodic audits and compliance verification.

Cookies and similar tracking technologies are used on the 15ok website and app to enhance the user experience. Cookies are small data files stored in your browser or on your device.

We use the following types of cookies:

• Essential cookies: To maintain login sessions and ensure site security. Disabling these cookies will cause the site to malfunction.
• Performance Cookies: Used to measure page load speed and identify errors.
• Functionality Cookies: To remember your language preference and game settings.
• Analytics Cookies: To understand which pages get the most traffic and how users navigate the platform.

Non-essential cookies can be disabled from your browser settings, though some features may become limited as a result.

15ok uses industry-leading technology to protect your privacy. Our security measures are not just on paper — they work in practice.

• 256-bit SSL Encryption: Every transaction and data exchange passes through an encrypted tunnel.
• Two-Factor Authentication (2FA): Adds an extra layer of security at login to prevent unauthorized access.
• Firewall & DDoS Protection: Round-the-clock server monitoring to protect against cyberattacks.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.
• Data Minimization: We never collect or store more data than is necessary.
• Employee training: All employees involved in data processing receive regular privacy training.

15ok's Privacy Policy gives you full control over your personal information. You may exercise the following rights at any time:

• Right to Access Your Data: Contact support to find out what information we hold about you.
• Right to Rectification: Use Account Settings or contact Support to update any incorrect or outdated information.
• Right to Erasure: After closing your account, you may request deletion of any data that falls outside legal retention obligations.
• Right to Data Portability: You can download your gaming history and profile information.
• Right to Object to Processing: You have the right to opt out of marketing communications or analytical use of your data.

15ok does not store user data indefinitely. Each type of data has a defined retention period based on legal requirements and operational purposes.

• Account information: While the account is active and up to 5 years after closure.
• Financial transaction records: A minimum of 7 years in accordance with international AML regulations.
• KYC documents: Up to 5 years after account closure.
• Gaming History: While the account is active and for 2 years after closure.
• Support conversations: Up to 3 years after last contact.

Once the retention period expires, your data is securely and permanently deleted or fully anonymized.

15ok strictly does not collect or process data from anyone under 18. Our platform is exclusively for adults. Age is verified at registration and confirmed through identity documents during the KYC process.

If we suspect that a minor's data has been collected inadvertently, we will promptly close the relevant account and delete the data. Parents or guardians may contact us regarding this matter.

15ok reserves the right to update this Privacy Policy at any time. Amendments may be made due to technical changes, new legal requirements, or an expansion of services. For significant changes, users will be notified in advance via their registered mobile number or email.

Continued use of the platform after an update constitutes acceptance of the revised Privacy Policy. We recommend checking this page regularly to stay informed.